Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Macey Staab

Macey Staab

December 22, 2025

5  out of  5
rating by Macey Staab
"Isabel was super helpful in the renters insurance process!! Very friendly and easy to work with."
Profile photo of Nichole Staab

Nichole Staab

December 22, 2025

5  out of  5
rating by Nichole Staab
"Isabel was wonderful to work with."
Profile photo of Jacob Edward's V

Jacob Edward's V

December 19, 2025

5  out of  5
rating by Jacob Edward's V
"Diana has great customer service"
Profile photo of Scott Jones

Scott Jones

December 19, 2025

5  out of  5
rating by Scott Jones
"Awesome experience! I spent all day on the phone with insurance companies and was over it! I called Brittany and in less than 20 mins she had the coverage I needed at the best price by a lot. She was absolutely wonderful to work with."
Profile photo of David Cha

David Cha

December 19, 2025

5  out of  5
rating by David Cha
"Isabel was extremely helpful, kind, friendly and patient throughout the entire process helping me set up auto insurance and HOI. The process was seamless and I ended up saving a lot of money per month."
Profile photo of Jorge Gracia

Jorge Gracia

December 19, 2025

5  out of  5
rating by Jorge Gracia
"Excelente servicio y gran atención,de parte de Josué ,se los recomiendo 💯💪"
Profile photo of Estrella Ochoa

Estrella Ochoa

December 17, 2025

5  out of  5
rating by Estrella Ochoa
"Isabel Garay-Mesa was wonderful to work with. She helped us with both our homeowners and car insurance and made the process easy and stress-free. She was knowledgeable, responsive, and truly cared about finding the right coverage for us. Highly recommend!"
Profile photo of Madeline Mattson

Madeline Mattson

December 17, 2025

5  out of  5
rating by Madeline Mattson
"Very smooth and easy process. Isabel was super helpful!"
Profile photo of david xue

david xue

December 16, 2025

5  out of  5
rating by david xue
"We have been insuring our car with State Farm (Rachel Machin Agent in Florida) for years. Today we called her office to add an additional car to the existing policy. Ms. Brittany Crosby answered my call. She was very good, she quickly completed the paper work for this additional car insurance, she also managed a discount for our another car. She also added "Safe Driving and Saving" feature to our policy. She did all of these in about 15 -20 minutes. She is very knowledgeable, effective, and friendly. We are happy for working with this nice agent and her team."
We responded:
"David, thank you so much for sharing your experience with our office. We're delighted to hear that our team, particularly Ashley Dixon, provided you with excellent service while establishing your insurance effectively and efficiently. We sincerely appreciate your recommendation and are happy to welcome you to Florida on such a good note. Welcome to the Rachel Machin State Farm family! "
Profile photo of Nicole Tejeda

Nicole Tejeda

December 16, 2025

5  out of  5
rating by Nicole Tejeda
"Diana was the best! She helped get me lower rates, and also helped me cancel my old policy. She walked me through each step and explained things perfectly! She was such a pleasure to speak with too! Thank you so much!"
Profile photo of Marley Magno

Marley Magno

December 15, 2025

5  out of  5
rating by Marley Magno
"sabel was awesome to work with! She somehow worked her magic around my busy schedule and always had answers ready whenever I had questions. Not only did she hook me up with better car insurance coverage, but she also managed to beat the price I’d been paying to my previous insurance company (and I’d been with them for years 😅). Safe to say—Isabel is officially my go-to now! 🚗💨🙌"
Profile photo of Meagan Goepferich

Meagan Goepferich

December 12, 2025

5  out of  5
rating by Meagan Goepferich
"I needed to make big insurance changes. Isabel Mesa went far an above what I could have expected from her. Not only did she find me better rates but she found me better coverage. I am so happy I was able to work with Isabel to get my family into a better insurance situation."
Profile photo of Larry H

Larry H

December 12, 2025

5  out of  5
rating by Larry H
"You guys are awesome"
We responded:
"Thank you so much, Larry! We think you're awesome too! Your support means the world to us, and we're always here to help whenever you need us! Rachel Machin - State Farm Insurance Agent"
Profile photo of John Phillips

John Phillips

December 12, 2025

5  out of  5
rating by John Phillips
"Isabella was great to work with! She saved me alot of money!!"
Profile photo of Kirsten Stalnaker

Kirsten Stalnaker

December 10, 2025

5  out of  5
rating by Kirsten Stalnaker
"Josue was very knowledgeable and easy going. He wasn’t pushy and explained everything thoroughly in regard to my auto coverage. It was nice to hang up understanding what I was paying for and why. He’s awesome!"
Profile photo of J R

J R

December 9, 2025

2  out of  5
rating by J R
"I’ve been insured with this company for more than 15 years, but the communication during my recent vehicle change has been concerning. I was initially quoted one premium, then the next month was charged roughly 15% more with no notice. My email inquiry received only an acknowledgement and no follow-up. After calling, I was informed that the first month “was only a quote,” yet I never received any documentation about the increase. If the adjusted price had been disclosed upfront, I would have explored other options. This lack of transparency was disappointing and has shaken my trust in the company."
We responded:
"Jamie, I would like to thank you for your long-standing trust in State Farm. I sincerely apologize for the confusion and any lack of clear communication regarding your recent policy changes. We have been actively working on this and in our attempts to make sure this was rectified as quickly as possible and without concern from the client perspective, I regret that we fell short in keeping you informed. I would love to review with you at your earliest convenience as this is not the standard of care that we aim to provide and have never received feedback of this nature before. I have left you a voicemail, but if you could please give me a call when you have a chance, I'm confident that we can resolve your concerns and ensure your satisfaction moving forward. Thank you, Rachel"
Profile photo of Axxin The Supernova

Axxin The Supernova

December 4, 2025

5  out of  5
rating by Axxin The Supernova
"I had Isabel doing some training on me. :) No probs, satisfied with the pricing. Yippeee!!"
Profile photo of Edgar Dehl

Edgar Dehl

December 2, 2025

5  out of  5
rating by Edgar Dehl
"Brittany was great, she deserves a raise"
Profile photo of lukerville

lukerville

December 1, 2025

5  out of  5
rating by lukerville
"Great experience, great customer service."
Profile photo of Moshe Yzhari

Moshe Yzhari

December 1, 2025

5  out of  5
rating by Moshe Yzhari
"Awesome"
Profile photo of Marggina Espinoza

Marggina Espinoza

November 30, 2025

5  out of  5
rating by Marggina Espinoza
"I wanted to say thank you to best State Farm agent, Ms. Diana, so polite, professional and knowledgeable. They needs a raise to go above and beyond. God bless you and THANK YOU SO MUCH...."
Profile photo of Jose Sanchez

Jose Sanchez

November 29, 2025

5  out of  5
rating by Jose Sanchez
"Diana was very helpful thank you"
Profile photo of Kenia Fisherd

Kenia Fisherd

November 29, 2025

5  out of  5
rating by Kenia Fisherd
"I love how Ms. Diana is polite, professional and of course very knowledgeable. I highly recommend her and her office. Thank you for helping us."
We responded:
"Kenia, thank you so much for such a great review. Diana is the best! I'm so happy to know you were satisfied with your experience in our office. Rachel Machin - State Farm Insurance Agent "
Profile photo of nathan staricek

nathan staricek

November 29, 2025

5  out of  5
rating by nathan staricek
"Diana was amazing"
Profile photo of Jerry

Jerry

November 26, 2025

5  out of  5
rating by Jerry
"Amazing service. Made my auto insurance shopping experience very smooth. 10/10 service !!"