State Farm® Insurance Agent Rachel Machin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Maggie Wojtylak
November 15, 2024
5
out of
5
rating by Maggie Wojtylak
"I absolutely love Rachel and everyone in her office. They are quick to get back to you and are very friendly."
Christina Khianthalat
November 5, 2024
5
out of
5
rating by Christina Khianthalat
"I’m so glad i was able to have a face to face meeting with my new Statefarm agent Rachel. It was very nice to have everything explained to me. The office was very pleasant walking in and everyone was friendly. Very pleased"
Marina Nault
November 4, 2024
5
out of
5
rating by Marina Nault
"Rachel and her team are absolutely wonderful! No nonsense, full disclosure, and absolutely wonderful to speak with. I got great deals on car and home insurance and am very pleased with their customer service."
Ingrid Patricia Berrios
October 30, 2024
5
out of
5
rating by Ingrid Patricia Berrios
"Super helpful and a great experience! Yaayyy for the foodies!!"
karen braddy
October 25, 2024
5
out of
5
rating by karen braddy
"Rachel was extremely personable. She called me to schedule an appointment to review my insurance needs. She covered everything imaginable and was knowledgeable about my information. I spent an hour with her and she lowered my vehicle insurance by around $30 a month due to my limited daily mileage. I was very impressed with Rachel. I would recommend her State Farm Agency to my family and friends."
Dabari Destine
October 22, 2024
5
out of
5
rating by Dabari Destine
"Rachel and her staff are always on top of everything and taking care of my insurance needs! 10/10 service!"
We responded:
"Thank you for the kind words, Dabari. Glad to have you on board, hopefully for many more years to come! Rachel Machin State Farm Agent"
Eric Warne
October 21, 2024
5
out of
5
rating by Eric Warne
"Fast and easy"
We responded:
"Part of our mission is to simplify the insurance buying process for our clients. Insurance can be daunting and complicated. So, I'm ecstatic to know that we are delivering on that promise to make it more digestible. Thank you for the feedback, Eric. Glad to have you on board. Rachel Machin State Farm Agent "
Eddy Collazo
October 21, 2024
5
out of
5
rating by Eddy Collazo
"Diana was pleasant, knowledgeable, and efficient. Had answers to questions, explained all the steps, promptly emailed all the necessary information and very courteous. Highly recommend"
We responded:
"We also think Diana is pretty great. Glad to hear that you were able to experience the same. Thank you for the 5-star review, Eddy! Rachel Machin State Farm Agent"
David Williamson
October 18, 2024
5
out of
5
rating by David Williamson
"I had a good experience with Rachel, she is very informative and friendly."
We responded:
"It was a pleasure getting to know you better, David. Thank you for the great feedback. Rachel Machin State Farm Agent"
Jonnathan
September 26, 2024
5
out of
5
rating by Jonnathan
"Fue un gusto que la agente Diana Rios me haya atendido, muy simpática, amable, muy buena persona, humilde, paciente y excelente agente; la verdad realiza muy bien su trabajo. Gracias."
We responded:
"Muchas gracias por haberse tomado el tiempo de dejarnos su opinion sobre su experiencia con nuestra oficina. Cualquier cosa que usted necesite, aqui estamos siempre a la orden! "
Juke Box
September 20, 2024
5
out of
5
rating by Juke Box
"Mrs. Machin is very professional and knowledgeable I Would Highly recommend Service through this Office"
We responded:
"Thank you for the wonderful review. It is always a pleasure getting to know our customers better and I'm glad our policy review was enlightening. We are looking forward to servicing you for many more years to come. Thank you, again! Rachel Machin State Farm Insurance Agency"
Cristhian Gonzalez
September 18, 2024
5
out of
5
rating by Cristhian Gonzalez
"If you were able to talk to Diana Rios, she is like the best friendliest person I have talked to over the phone for an insurance quota, she helped me decide what was the best course of action when it came to getting an insurance with state farm, she helped me save money by choosing state farm, she clearly explained the benefits and downsides of each package, really wonderful experience if you get to talk to her, she also has a cute voice (just saying)."
We responded:
"Thank you so much for the raving review, Cristhian! Diana is such a wonderful addition to our team and we're so glad that you've had such an incredible experience with her. Welcome to the State Farm family! Rachel Machin State Farm "
David W Jones
September 17, 2024
5
out of
5
rating by David W Jones
"Extremely friendly and knowledgeable!! It was a pleasure speaking with her."
We responded:
"Thank you for the feedback, David! Glad you had a wonderful experience with Diana. Welcome to the State Farm family! Rachel Machin State Farm"
MiMi
September 16, 2024
5
out of
5
rating by MiMi
"Rachel is awesome! Call the office and experience it for yourself 😉"
We responded:
"I think you're awesome-er! Thanks, Michelle! Always a pleasure getting to chat with you and so glad to have you on board the State Farm family. Rachel Machin State Farm Agent"
Mystique Christensen
September 10, 2024
5
out of
5
rating by Mystique Christensen
"Great experience! Jessica was so helpful and was able to save me money! Yay!! Very kind and professional"
We responded:
"Mystique, we are so glad Jessica was able to assist with providing better value! She is wonderful and we're so glad you think so as well! Thank you again! Rachel Machin State Farm Agent Rachel Machin State Farm "
sebastian barriga
September 10, 2024
5
out of
5
rating by sebastian barriga
"Awesome service! I had called other locations and they never got back with me. Jessica helped me out right away! That’s 5 star customer service!"
We responded:
"Thank you for your 5-star review, Sebastian. Quick response time is something we take pride in as an office, but it's so nice to hear that it is appreciated from our clients as well. Welcome to the State Farm family. We are looking forward to servicing you and your family for many more years to come. Rachel Machin State Farm"
Diane Feeman
September 9, 2024
5
out of
5
rating by Diane Feeman
"I’ve spoken with Jessica twice in the last week. She is always helpful and understanding and has been able to handle my questions and needs very quickly. I highly recommend her and this State Farm office."
We responded:
"Thank you so much for your kind words, Diane! We are so glad to hear that Jessica provided such excellent customer service as it is something we pride ourselves in as an office. So glad to have you as part of the State Farm family and looking forward to many more years to come. Rachel Machin State Farm "
Donnie Johnson
September 6, 2024
5
out of
5
rating by Donnie Johnson
"She's aight. LOL NO! Awesome service and she's always making sure she's on top of stuff for you! Highly recommend."
We responded:
"Thanks for the jump scare! Glad to be able to help out a fellow business owner. Being "on top of it" is in my DNA as a State Farm agent! Welcome to the family, Donnie. Rachel Machin Rachel Machin State Farm"
Mike Gaar
August 23, 2024
5
out of
5
rating by Mike Gaar
"I moved to Lakeland recently, and my previous insurance company, which I had for 24 years, decided to raise rates to a ridiculous price. I contacted Rachel's office and had a great experience. Specifically, Diana was the utmost professional and helped deliver a great rate. I appreciate the customer service and timely follow-up to any questions. She also called a month after my term began to check up and see how everything was going. I highly recommend State Farm and this office. They really make you feel welcome!"
We responded:
"Mike, We are thrilled to hear that Diana provided you with exceptional customer service and helped you secure a great rate. In our office, we strive to make our customers feel welcome and valued, and it's wonderful to know that Diana went above and beyond to ensure your satisfaction. We understand that moving to a new city and facing unexpected rate increases can be stressful, but we're glad we could alleviate some of that burden for you. We appreciate your kind words regarding the timely follow-up and the genuine care Diana showed by checking in after your term began. It is our commitment to provide ongoing support and assistance to our customers throughout their policy period. Thank you for recommending our small local business. We are dedicated to serving our customers' insurance needs and will continue to deliver exceptional service to you and others in the community. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you again, Rachel Machin Rachel Machin State Farm"
Eduardo Torres
August 21, 2024
5
out of
5
rating by Eduardo Torres
"Diana me hizo sentir muy bien y confiado, me alegra volver a la familia; gracias"
We responded:
"Nos alegra mucho saber que tuviste una excelente experiencia con nuestra oficina. Agradecemos tu opinión y te damos la bienvenida a la familia de Rachel Machin State Farm!"
Alan Neal
August 21, 2024
5
out of
5
rating by Alan Neal
"Very attentive! Explained things in detail so that I understood what I am paying for. I never actually knew what I needed for coverage until Rachel. Highly recommend!"
We responded:
"Hello Alan, thank you so much for your feedback. We are glad that we were able to change the way you experience insurance. Welcome to the State Farm family! Rachel Machin State Farm "
Hank Bagwell
August 19, 2024
5
out of
5
rating by Hank Bagwell
"Diana was amazing and made switching my policy so easy! Thanks so much!"
We responded:
"Thank you for the feedback, Hank. We are glad to hear Diana made your experience so simple. We will pass along your gratitude. Welcome to the State Farm family! Rachel Machin State Farm "
Aryel
August 18, 2024
5
out of
5
rating by Aryel
"Rachel has been so helpful to me and my husband regarding securing insurance policies with State Farm. She simplified what can be an intimidating process and helped us save money! Thanks Rachel!"
We responded:
"Thank you for your kind words and positive feedback, Aryel! It's always our aim to make things easier and more accessible for our clients, while also ensuring that they receive the best value for their money. We're so glad to have you and Luke on board as part of the State Farm family, and proud that we were able to help you obtain better coverage to protect your family now and into the future. Please don't hesitate to reach out for anything you may need. Thank you, again! Rachel Machin State Farm "
James Agan
August 13, 2024
5
out of
5
rating by James Agan
"I was scrambling to get everything sorted for my new apartment and new job, and renters insurance was the last thing on my mind. State Farm made the whole process incredibly easy and stress-free. They explained everything clearly, answered all my questions, and got me set up with a policy in no time. I highly recommend them!"
We responded:
"James, Thank you for your enthusiastic review. Our primary goal is to make complex processes more approachable, and I'm delighted to hear that we accomplished that in assisting you. We are thrilled to have you as part of the Rachel Machin State Farm family. Once again, thank you and good luck in your new ventures! Rachel Machin State Farm "
Jose Ramos
August 12, 2024
5
out of
5
rating by Jose Ramos
"Excelente atención 100% recomendado Amables Muy profesionales"
We responded:
"Gracias por tomarse el tiempo de dejar su opinion sobre nuestra oficina. No dudes en ponerte en contacto con nosotros en caso de que necesites algo. Bienvenido a la familia de State Farm. Rachel Machin State Farm"