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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Yamileth Membreno

Yamileth Membreno

February 20, 2026

5  out of  5
rating by Yamileth Membreno
"Isabel was very helpful and easy to work with. Great customer service, and easy to communicate with. Highly recommended!!"
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Jorge Aleman

February 20, 2026

5  out of  5
rating by Jorge Aleman
"Isabel is wonderful , she listened to my specific concern/ request and executed the task at hand in a considerable and efficient manner .Best wishes to entire staff this 2026 ."
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maribel klaber

February 20, 2026

5  out of  5
rating by maribel klaber
"Isabel was very efficient on details, explanation and patience. We had an absolute great experience.

We called intentionally to looking options for my young adult daughter who is a full time student. Isabel released a lot of stress on her providing a great deal of prima monthly service with an awesome coverage.

By the other hand we (parents ) just got a very nice tentative price, as today beside its very important to get a good service or product but also ways how to save money is a great factor to count on too as well.

We greatly appreciate your kindness, time and assistance."
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AD Florida

February 18, 2026

5  out of  5
rating by AD Florida
"I'm a new customer with State Farm. Amber is the one who helped me and explained to me with everything that have concern and unclear about the policy. Great experience and definitely and highly recommend. Great customer service."
We responded:
"AD Florida, thank you for your great review—we’re so glad Amber could clearly answer your questions and make your experience a positive one!

Rachel Machin - State Farm Insurance Agent"
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Lisa Padgett

February 18, 2026

5  out of  5
rating by Lisa Padgett
"Amber did an awesome job. Very knowledgeable and professional."
We responded:
"Lisa, thank you for your kind words—we’re thrilled Amber provided knowledgeable, professional service!

Rachel Machin - State Farm Insurance Agent"
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Jenifer Bishop

February 17, 2026

5  out of  5
rating by Jenifer Bishop
"I finally found an insurance agent that is patient, explain everything in way that makes since and goes the extra mile! I have already referred others to call her."
We responded:
"Jenifer, thank you so much for your kind words—we’re glad you felt supported with clear explanations and extra care, and we really appreciate your referrals!

Rachel Machin - State Farm Insurance Agent"
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Robert Fults

February 13, 2026

5  out of  5
rating by Robert Fults
"Quick and easy, got better coverage for a cheaper price. Thank you!"
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Erin Cranmore

February 13, 2026

5  out of  5
rating by Erin Cranmore
"I always get nervous having to contact my car insurance company.
I build it up in my head it's going to turn into this very drawn out tedious situation whilst continuously being judged on why my oil change is several months overdue and why I illegally turned right on Red. Every single time however I am yet again surprised how easy the process is made for me, my agent is so understanding as she always swoops in like my knight and shining auto fairy typically resolving my issue in a 5-minute or less phone call. So thank you Rachel for never giving off judgy vibes and providing exceptional customer care."
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Ashley Sip

February 9, 2026

5  out of  5
rating by Ashley Sip
"After being with Progressive for many years, Amber was truly a godsend and we made the switch to State Farm! Amber worked with us diligently and was able to save us about 5K every six months just on our auto policy. If you have ever thought about switching or just getting a quote, give Amber a call. We have since told everyone about her and State Farm!"
We responded:
"Ashley, thank you so much for your wonderful review—we’re thrilled Amber helped make the switch easy and saved you so much, and we truly appreciate you recommending us to others!

Rachel Machin - State Farm Insurance Agent"
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Laura Waelbroeck

February 4, 2026

5  out of  5
rating by Laura Waelbroeck
"Had a great experience getting insurance here and working with Izzy. Would definitely recommend."
We responded:
"Laura, thank you for your wonderful review—we’re so glad you had a great experience working with Izzy and truly appreciate your recommendation!

Rachel Machin - State Farm Insurance Agent"
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Kaleiana Messick

February 2, 2026

5  out of  5
rating by Kaleiana Messick
"Very friendly and very helpful!:)"
We responded:
"Kaleiana, thank you for your kind words—we’re so happy you found our team friendly and helpful!

Rachel Machin - State Farm Insurance Agent"
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Pickets are and Palms Cottages

February 2, 2026

5  out of  5
rating by Pickets are and Palms Cottages
"Yay for me!!! Amber Ballard, with State Farm, has saved me money!!! Amber has been amazing at helping me replace my auto, home, jewelry, rental properties, and liability insurance. She was so professional; and continues to be as she looks into other polices I have with other companies. Not only did she get me far better premiums than what I had with my previous insurance providers, she even raised my coverage as well as discontinued coverage that was never necessary to begin with. I’m in sales and know first hand there are some really unethical salespeople out there who will take you for all your worth. Amber is not a salesperson. She’s a partner who has your best interest at heart. That’s rare to find these days. I highly recommend giving Amber a call today. Don’t wait. I’m already saving thousands, with even better coverage. Thank you so much, Amber. You’re amazing!"
We responded:
"Pickets are and Palms Cottages, thank you so much for the amazing review—we’re thrilled Amber helped you save thousands, improve your coverage, and make everything feel truly looked after!

Rachel Machin - State Farm Insurance Agent"
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Mell Ulloa

January 31, 2026

5  out of  5
rating by Mell Ulloa
"Josue made getting a life insurance policy very easy. He was really informative and took the time to explain everything clearly. Great service overall!"
We responded:
"Mell Ulloa, thank you for your great review—we’re so glad Josue made getting your life insurance policy easy and explained everything clearly!

Rachel Machin - State Farm Insurance Agent"
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Brenda BRAGG

January 29, 2026

5  out of  5
rating by Brenda BRAGG
"Recently I visited this agency to discuss automobile and homeowners insurance coverage. I met with Isabel Garay Mesa, who proved to be very pleasant, attentive to my requests and very knowledgeable in our discussions throughout the process of transitioning from Allstate to State Farm. She is truly an asset to this agency, and I look forward to a long-term working relationship with her in connection with all of my future insurance needs."
We responded:
"Brenda, thank you for the wonderful feedback— we look forward to serving you long-term!

Rachel Machin - State Farm Insurance Agent"
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Lynese Palmer

January 26, 2026

5  out of  5
rating by Lynese Palmer
"Isabel was fantastic to work with. She made the entire process incredibly smooth and surprisingly quick. She also has great interpersonal skills and made me feel comfortable as a young woman setting up my own insurance for the first time. Truly one of the easiest insurance transactions I’ve ever had. Highly recommend her and State Farm."
We responded:
"Lynese, thank you for the wonderful feedback—we’re thrilled Isabel made everything quick, smooth, and comfortable, and we truly appreciate your recommendation!

Rachel Machin - State Farm Insurance Agent"
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Lynne Summers

January 23, 2026

5  out of  5
rating by Lynne Summers
"Amber Ballard is my insurance representative, what an amazing person she is, very attentive, easy to work with, provides and answers any questions, fast responses, able to fit in all our insurance needs over and beyond. The important part is she was able to save us alot of money. I will definitely be working with Amber for all our insurance needs!"
We responded:
"Lynne, thank you for the wonderful review—we’re thrilled Amber has been so attentive and responsive and could help you save money while covering all your insurance needs!

Rachel Machin - State Farm Insurance Agent"
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PABLO URETA

January 22, 2026

5  out of  5
rating by PABLO URETA
"Llevo 2 años siendo atendido por Rachel y siempre se destaca por su profesionalismo y simpatía. Gracias por toda la orientación y soporte entregado."
We responded:
"Gracias, Pablo, por tu confianza durante estos 2 años; nos alegra saber que Rachel te ha brindado siempre profesionalismo, simpatía y el mejor apoyo.

Rachel Machin - State Farm Insurance Agent"
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Sherri Iturriaga

January 21, 2026

5  out of  5
rating by Sherri Iturriaga
"It was actually a great experience! Amber was very knowledgeable and was able to answer all of our questions!"
We responded:
"Sherri, thank you for your great review—we’re so glad Amber was knowledgeable and able to answer all of your questions!

Rachel Machin - State Farm Insurance Agent"
Profile photo of Lou Burnside

Lou Burnside

January 14, 2026

5  out of  5
rating by Lou Burnside
"Needed information about my needs and spoke with Amber, she put me at ease with her knowledge of my questions. If yiu need cost comparison give her a call."
We responded:
"Lou, thank you for your great review—we’re glad Amber could answer your questions, put you at ease, and help with cost comparisons!

Rachel Machin - State Farm Insurance Agent"
Profile photo of Joyce Meeks

Joyce Meeks

January 13, 2026

5  out of  5
rating by Joyce Meeks
"After moving from Georgia to Florida, I went to my neighborhood State Farm office where I met the delightful Isabel who spent more than an hour going over all my insurance needs and set me up with exactly what I needed in the way of auto and renters insurance. I just can't express how welcome and comfortable she made me feel! When you are 72 years old, the human connection means so much, and I was very grateful to find her.
I highly recommend State Farm and particularly the office in Mulberry, Florida, where they treat you like family and really know their business inside and out. You won't be disappointed!"
We responded:
"Joyce, thank you so much for the thoughtful review—we’re thrilled Isabel made you feel welcomed and comfortable while getting your auto and renters insurance set up just right!

Rachel Machin - State Farm Insurance Agent"
Profile photo of Ryan Eyrick

Ryan Eyrick

January 9, 2026

5  out of  5
rating by Ryan Eyrick
"Isabel was Greta to work with and helped save me money!"
We responded:
"Ryan, thank you for your great review—we’re so glad Isabel was wonderful to work with and helped you save money!

Rachel Machin - State Farm Insurance Agent"
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Alkanphel1711

January 9, 2026

5  out of  5
rating by Alkanphel1711
"Izzy was quick and capable and lowered my rates"
We responded:
"Thank you for your review—we’re glad Izzy was quick, capable, and helped lower your rates!

Rachel Machin - State Farm Insurance Agent"
Profile photo of Katiana Merant

Katiana Merant

January 9, 2026

5  out of  5
rating by Katiana Merant
"Rachel was amazing! She was able to help me find a new policy. Her service was excellent."
We responded:
"Katiana, thank you for your kind words—we’re so happy Rachel could help you find a new policy and provide excellent service!

Rachel Machin - State Farm Insurance Agent"
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Jose Monegro

January 9, 2026

5  out of  5
rating by Jose Monegro
"Amazing Customer service. It is so wonderful to be able to speak to a human that cares and pays such attention to detail. Amber exceeded all of my expec and answered all of my questions. Thank you"
We responded:
"Jose, thank you for the wonderful feedback—we’re thrilled Amber provided such attentive, caring service and answered all of your questions!

Rachel Machin - State Farm Insurance Agent"
Profile photo of Segundo Iturriaga

Segundo Iturriaga

January 9, 2026

5  out of  5
rating by Segundo Iturriaga
"This was a good experience. Our agent Amber was extremely helpful with the questions we had and the direction we were wanting to go."
We responded:
"Segundo, thank you for your review—we’re glad Amber could answer your questions and help guide you in the direction you wanted to go!

Rachel Machin - State Farm Insurance Agent"