State Farm® Insurance Agent Rachel Machin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Vincent Gilmore
May 7, 2026
5
out of
5
rating by Vincent Gilmore
"Rachel Machin's office works very fast and reliable for their customers. They were able to give me a homeowners quote and they insured my home the same day. I'll definitely recommend them."
Bridgit Woodley
May 6, 2026
5
out of
5
rating by Bridgit Woodley
"They keep my family safe and sound"
We responded:
"Thank you, Bridgit, for your kind words. We're glad to know that our efforts help keep your family safe and sound. Your trust means a lot to us. "
Raymond Renna
May 6, 2026
5
out of
5
rating by Raymond Renna
"Isabel and Jalisa are amazing. No matter how often I come by which is a LOT, they always greet me with a smile and a great deal of patience. They are professional, sweet and deserve a raise. Thank you for spending so much time helping with my drive safe and safe."
We responded:
"Thank you, Raymond, for your kind words about Isabel and Jalisa. It's great to hear they consistently provide you with friendly and patient service. We appreciate your feedback and look forward to continuing to assist you with your insurance needs. "
James
May 6, 2026
5
out of
5
rating by James
"Dianna was very helpful at explaining my bill and helping me understand my coverages."
We responded:
"Thank you, James, for your feedback. It's great to hear that Dianna was able to assist you with your bill and coverages. We appreciate your support!"
Gloria Gonzalez
May 6, 2026
5
out of
5
rating by Gloria Gonzalez
"Caring kind and very helpful. Thank you."
We responded:
"Thank you, Gloria, for your thoughtful review. We're glad to hear that you found our team caring, kind, and helpful. Your feedback means a lot to us. "
Adail Jr
May 6, 2026
5
out of
5
rating by Adail Jr
"Amazing service"
We responded:
"Thank you, Adail Jr, for your feedback! We're glad to hear you had an amazing experience with our service. If you need anything else, feel free to reach out."
Mike Jones
May 6, 2026
5
out of
5
rating by Mike Jones
"I loved talking to Isabel. She explained things perfectly!"
We responded:
"Thank you, Mike, for your feedback! We're glad to hear that Isabel was able to explain everything clearly for you. Your support means a lot to us. "
Rey Marsella
May 5, 2026
5
out of
5
rating by Rey Marsella
"I was invited by the Agency to do a customary periodic review of my current State Farm insurance coverage and needs. I decided to do it in person and set up an appointment. I was promptly seen by highly skilled Account Representative Isabel Garay-Mesa. She was exceptionally professional and thoroughly knowledgeable. We reviewed all my information, and she made suggestions for me to consider using collaborative language that made me feel at ease. Once again, I feel that I can count on the support and protection of Agent Rachel Machin, her team and State Farm. Thank you,!"
We responded:
"Rey, What an amazing review! Thank you so much for taking the time to describe the experience you had with us here in the office. We’re delighted to hear that Jessica and the entire team were able to assist you so effectively and provide the attentive, personalized service you deserved. It’s wonderful to know that Jess's dedication and clear communication helped resolve your complicated issue smoothly. Your recommendation means a great deal to us, and we’re grateful to have you as a valued client. Please don’t hesitate to reach out if you need anything else in the future! Rachel Machin - State Farm Insurance Agent "
Cathy Harris
May 5, 2026
5
out of
5
rating by Cathy Harris
"Jalisa at Rachel Machin State Farm is the BEST!!! Sooo nice and thorough and answers all my questions! Love them!"
We responded:
"Thank you, Cathy, for your kind words about Jalisa! We're glad to hear she was able to assist you thoroughly and answer all your questions. We appreciate your support!"
Sebastian perez
May 5, 2026
5
out of
5
rating by Sebastian perez
"Diana was a great help over the phone was able to upgrade my insurance without any issues"
We responded:
"Thank you, Sebastian, for your feedback. We're glad Diana assisted you with your insurance upgrade. We appreciate your support."
Joel Varghese
May 4, 2026
5
out of
5
rating by Joel Varghese
"I had the pleasure of speaking with Diana Rios from State Farm customer support, and I felt compelled to share just how meaningful that interaction was. From the very beginning, it was clear that she genuinely cares about what she does. She carries herself with a level of professionalism and warmth that is rare to come across. What stood out most to me is that Diana does not just listen to respond, she listens to truly understand. In a world where so many people are simply waiting for their turn to speak, she made me feel heard in a way that felt sincere and human. That alone made a lasting impression. She goes above and beyond for her clients, not because she has to, but because she wants to. You can tell she takes pride in her work and finds purpose in helping others. There is a natural curiosity and kindness about her that makes the conversation feel easy and genuine, not transactional. It is not often you walk away from a customer service call feeling better than when you started, but that is exactly what happened here. Diana represents the kind of care and understanding that people hope for but do not always receive. State Farm is fortunate to have someone like her, and I am grateful I had the chance to speak with her."
We responded:
"It means a lot that you shared this, Joel. We’re happy to hear Diana Rios’s professionalism and genuine care made such a positive difference in your interaction. We’re proud to have her on the team and truly appreciate your kind words."
Mariel Rivera
May 1, 2026
5
out of
5
rating by Mariel Rivera
"Exelente trabajo muy bien explicado josue"
We responded:
"Gracias, Mariel Rivera, por tus amables palabras sobre el trabajo de Josué. Nos alegra saber que la explicación fue clara y útil para ti. ¡Estamos aquí para ayudarte siempre que lo necesites!"
Dawn Davis
May 1, 2026
5
out of
5
rating by Dawn Davis
"Diane, very helpful. I changed my insurance and it went smoothly."
We responded:
"Dawn, thank you for your review—we’re happy Josue was very helpful and appreciate you choosing us for your insurance! Rachel Machin - State Farm Insurance Agent"
Drusilla Goss
May 1, 2026
5
out of
5
rating by Drusilla Goss
"Isabel was a pleasure to work with! We are new Florida and she recommended some cool antique stores, restaurants and also some tips on how to deal with all those annoying love bugs!"
We responded:
"Thank you, Drusilla, for sharing your experience with Isabel! It's great to hear she could offer you some local tips and make your transition to Florida smoother. We appreciate your feedback and look forward to assisting you with any future needs."
Silvana Kamceva
May 1, 2026
5
out of
5
rating by Silvana Kamceva
"Isabel is amazing! She was incredibly helpful getting me set up with renters insurance for my long-distance move to Florida. I highly recommend her for any of your insurance needs!"
We responded:
"Thank you, Silvana, for your kind words about Isabel! We're glad she could assist you with your renters insurance for your move to Florida. Your recommendation means a lot to us."
Lamones Morisseau
April 29, 2026
5
out of
5
rating by Lamones Morisseau
"Very knowledgeable and easy to talk to!"
We responded:
"Thank you, Lamones, for your feedback! We're glad to hear that you found our team knowledgeable and easy to talk to. If you have any more questions or need assistance, feel free to reach out. "
Gitt Cazz
April 29, 2026
5
out of
5
rating by Gitt Cazz
"Always a pleasure with statefarm they’re more than just car insurance!"
We responded:
"Thank you for your feedback! We're glad to hear that you find value in our services beyond just car insurance. Your support means a lot to us."
Joxan Bujan
April 27, 2026
5
out of
5
rating by Joxan Bujan
"Josue was extremely helpful, clear, and concise. He guided me through everything with great care and professionalism. I highly recommend his assistance."
We responded:
"Thank you, Joxan, for your feedback! We're glad to hear that Josue provided you with clear and professional guidance. Your recommendation means a lot to us. Thanks again!"
Alberto Torres
April 25, 2026
5
out of
5
rating by Alberto Torres
"i had a great service by Isabel and she explain everything to me and she help me a lot."
We responded:
"Thank you, Alberto, for sharing your experience! It's great to hear that Isabel was able to assist you effectively and clarify everything. We appreciate your feedback and support."
Steven Rouillard
April 23, 2026
5
out of
5
rating by Steven Rouillard
"Rachel and her team are awesome! I am very excited to work with them. Do not hesitate to reach out with any insurance questions and help with understanding your coverage."
We responded:
"Thank you, Steven, for your awesome feedback! We're glad to hear you're excited to work with us and appreciate your recommendation. If you have any more questions, feel free to reach out anytime. "
Erica Jenkins
April 22, 2026
5
out of
5
rating by Erica Jenkins
"Amazing coverage, prices and support. Isabel and Brittany are amazing and I have no doubt the rest of the office is on point as well. Best decision I have made in my life with insurance. Very knowledgeable and very respectable. We be having conversations I didnt know i needed until its said. The only company that i know for a fact that gives insurance with great prices on vehicle coverage plus windshield, student and life insurance in florida. Also flexible. 100/10 :)"
We responded:
"Erica, it's always so nice to speak to you. I'm glad we were able to get you such better coverage and get that windshield taken care of so you can continue working efficiently. Thank you for trusting us! Rachel Machin - State Farm Insurance Agent "
Denver Smith
April 21, 2026
5
out of
5
rating by Denver Smith
"Isabel did a great job helping me find affordable coverage for my Truck. 5 stars ⭐️"
We responded:
"Thank you, Denver, for the 5-star review! We're glad Isabel could assist you in finding affordable coverage for your truck. Your feedback means a lot to us."
CYNDRA MOORE
April 21, 2026
5
out of
5
rating by CYNDRA MOORE
"Isabel awesome to work with very knowledgeable and patience with all my questions"
We responded:
"Thank you, Cyndra, for your feedback! We're glad to hear that Isabel was able to assist you with her knowledge and patience. Your support means a lot to us."
Maria Bellman
April 20, 2026
5
out of
5
rating by Maria Bellman
"Agent Amber very professional and courteous. She actually was a step ahead had my previous insurance declaration page and made sure my husband and myself had the best insurance policy coverage required to cover and much cheaper coverage…."
We responded:
"Thank you, Maria, for sharing your experience with Amber. It's great to hear that she was professional and proactive in ensuring you and your husband received the best coverage at a better rate. We appreciate your feedback and your trust in our agency."
Karen Laube
April 17, 2026
5
out of
5
rating by Karen Laube
"Isabel was absolutely amazing!! Very knowledgeable and helpful!! Thank you so much for your help!!!"
We responded:
"Thank you, Karen, for your kind words about Isabel! We're glad to hear she was knowledgeable and helpful during your experience. Your support means a lot to us. "