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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Teresa Patterson

October 7, 2026

5  out of  5
rating by Teresa Patterson
"I had the pleasure of being assisted by Angy. Her help and customer service was professional, efficient and appreciated. All of my concerns and questions were answered. Thanks Angy!!"
We responded:
"Thank you, Teresa! It's wonderful to hear that Angy provided you with professional and efficient service. We appreciate your trust in our agency and are here whenever you need assistance."
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Jacquelyn Cragle

October 2, 2026

5  out of  5
rating by Jacquelyn Cragle
"Car / rental ….thank you very much"
We responded:
"Jacquelyn, we’re so glad to have the chance to help you with your car and rental insurance needs! If you ever have any questions in the future, don’t hesitate to reach out."
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Kristy Wheless

October 2, 2026

5  out of  5
rating by Kristy Wheless
"Updated Review: Got an updated agent as my previous agent at this fabulous State Farm office has transferred out of this office.

My new representative at this office is Chelsey. She called and reviewed all my accounts and policies with me in a very professional way. She also assisted me with the plan for the next few weeks to work on some new policies and products that I'm interested in. It was very nice talking to her. She was on point, professional and very knowledgeable.

I really appreciate Rachel's team. I thank Rachel so much for hew awesome team.

Chelsey, great to meet you and e cited about working with you and Rachal's professional team.

Previous Review:
I want to thank Isabel Garay-Mesa for her thoughtful and considerate time that she gave me for my appointment this past week

She shared and reviewed all the options for insurance and financial opportunities that your State Farm offers their clients.

I appreciate how she took the care and time to answer all my questions. It was great to sit down and talk to her and I'm so glad that I switched to State Farm Rachel Machin's office. It's the best one in Lakeland and I appreciate everything they've done for me so far and all the opportunities to share new products with me. This office is a great resource for my family's future.

Thank you again Isabel for everything and I'll see you again soon for my next financial strategy planning session soon.

Great working with you guys thank you again so much."
We responded:
"Kristy, thank you so much for your thoughtful review—we’re thrilled Isabel took great care of you, answered all your questions, and helped you explore the best options for your family’s future.

Rachel Machin - State Farm Insurance Agent"
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Glenn Davis

October 1, 2026

5  out of  5
rating by Glenn Davis
"Rachel is amazing and her team is just awesome! Working with Rachel just feels natural. She’s genuine, knowledgeable and focuses on her customer’s need…and her team works the same way."
We responded:
"Glenn, knowing you feel comfortable and well taken care of with our team means so much! We’re thankful that the genuine care and expertise we bring to each interaction have made a difference in your experience. Thanks for trusting our agency with your insurance!"
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Élise Maëlle Morse

October 1, 2026

5  out of  5
rating by Élise Maëlle Morse
"Chelsey was a delight to work with. She was very knowledgeable, and kindly listened to what I wanted. She responded timely and ultimately helped me start my policies once they included everything most important to me. Thanks Chelsey!"
We responded:
"Thanks for giving us a glimpse into your experience, Élise! Chelsey will be thrilled to hear that her knowledge and attentive service made a difference in setting up your policies. We're grateful for your trust in our agency and are here whenever you need us. "
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Leanne Roser

September 30, 2026

5  out of  5
rating by Leanne Roser
"Thank you so much, Chelsey Terven for the quick prompt service of changing over vehicles and getting my insurance card to me ASAP, you’re awesome. I would definitely recommend her for all your insurance needs😊"
We responded:
"So glad you shared this, Leanne! We’re happy Chelsey gave you an experience worth talking about. We're thrilled to hear she provided quick and efficient service for your vehicle changeover. Your recommendation means a lot to us.

"
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Guillermo Velez

September 30, 2026

5  out of  5
rating by Guillermo Velez
"Prompt response to quote request, very detailed quote and being able to work with the title and mortgage companies to close the house buy without any delays"
We responded:
"Thanks for the kind words, Guillermo! It's great to hear that our prompt response and detailed quote helped you close your house purchase smoothly. We're here for any future insurance needs you might have. "
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Lori Yardley

September 29, 2026

5  out of  5
rating by Lori Yardley
"Excellent agent and staff! I referred my mom here as well :)"
We responded:
"Thanks, Lori! It's great to hear that you had such a positive experience with our team. We truly appreciate your referral and trust in us to assist your mom with her insurance needs. "
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Francine Petit

September 26, 2026

5  out of  5
rating by Francine Petit
"I've worked with several State Farm Offices, and Angelica, at Rachel Machin's Lakeland office, is by far, the most efficient and thorough. Fantastic communication skills.
What impressed me most was har answering the phone. I did not have to leave a message. I had my insurance in 10 minutes with personalized service."
We responded:
"Francine, thank you for giving Angelica a shout-out! We’re pleased to hear that your visit to our Lakeland office was a positive experience. We're excited to learn about the efficient and personalized service you received. If you ever need assistance again, please feel free to reach out."
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Amy

September 26, 2026

5  out of  5
rating by Amy
"Rachel Machin is THE State Farm agent to go to. It’s common to shop for insurance for better rates. I don’t. First, they always have great rates, and I say that as a mom with a brand new driver on the road. But the service is always exceptional. Yesterday, I spoke with Angelica who got me the answers I needed quickly as well as sent me the proof of insurance I needed to register my daughter’s new car within minutes. But every agent in Rachel Machin’s office is top notch. They don’t snow you if they don’t know the answer. They tell you they don’t know and then they move mountains to get you the answer. You always get a call back. Maybe I could get a cheaper rate. But I couldn’t get better service and that is worth it to me."
We responded:
"Amy, getting your daughter’s car registration taken care of can involve a lot of details, so we’re glad Angelica was able to make the process quick and easy for you! Having someone who can handle those details efficiently makes all the difference. Thanks for trusting our team and taking the time to share your experience!"
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Seymour Fletcher

September 25, 2026

5  out of  5
rating by Seymour Fletcher
"Excellent service.......a very user friendly experience. Highly recommendable."
We responded:
"Hi Seymour, thank you for your recommendation and for highlighting the user-friendly experience with our agency. We're grateful for your trust and are here whenever you need assistance with your insurance needs. "
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Robin Moberley

September 25, 2026

5  out of  5
rating by Robin Moberley
"Chelsea was very professional and excellent at following thru."
We responded:
"Robin, this is great feedback! It's great to hear that Chelsea's professionalism and follow-through made a positive impact. We appreciate your trust in our agency for your insurance needs. "
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Stephen SR Morris

September 21, 2026

5  out of  5
rating by Stephen SR Morris
"Pleasant polite and very informative!!!!!"
We responded:
"Thank you for the 5 star review Stephen! I am glad we were able to help!"
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Susan Turbeville

September 18, 2026

5  out of  5
rating by Susan Turbeville
"Amber is the best!!! So kind & knowledgeable!!!"
We responded:
"Thanks, Susan! Amber will be thrilled to hear your kind words about her knowledge and kindness. We appreciate your trust in our agency for your insurance needs."
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Darrious Camel

September 18, 2026

5  out of  5
rating by Darrious Camel
"Chelsey is so helpful and friendly. I know I can depend on her to get me all the info I need."
We responded:
"Thank you Darrious! We appreciate the review. Please let us know anything we can help with in the future. "
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angela hadden

September 18, 2026

5  out of  5
rating by angela hadden
"She was amazing helping me switch insurance ty"
We responded:
"Thanks, Angela! I'm so happy to hear that the switch went smoothly with our help. If you need anything else, feel free to reach out. "
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courtneyy fountain

September 17, 2026

5  out of  5
rating by courtneyy fountain
"Chelsey was amazing!! Helped me get all the paperwork I needed and the best rate!! Very good at her job!! 1000/10 for her!!"
We responded:
"Thank you for sharing your experience! It's great to hear that Isabel was able to help you secure a better rate and make the process smooth. We're glad you chose to work with us. "
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Youri Roblero

September 16, 2026

5  out of  5
rating by Youri Roblero
"Excelente servicio todo es muy rápido.."
We responded:
"Gracias, Youri, por compartir tu experiencia con nosotros. Nos alegra saber que el servicio fue rápido y eficiente. Estamos aquí para cualquier necesidad de seguros que tengas en el futuro."
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Rebecca Bibby

September 16, 2026

5  out of  5
rating by Rebecca Bibby
"Excellent experience with Chelsey at the Rachel Manchin State Farm Office.
Professional, prompt and kind service given at all times."
We responded:
"Hi Rebecca,

We're so glad Chelsey was able to take such great care of you! Hearing that her service was prompt, professional, and kind means a lot to our team. Thanks for sharing your experience and for trusting our agency!"
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Claudine Sabater

September 16, 2026

5  out of  5
rating by Claudine Sabater
"Chelsea is great!! Patient and kind."
We responded:
"Thanks for sharing your experience, Claudine! Chelsea will be thrilled to hear your kind words about her patience and kindness. We appreciate your trust in our agency for your insurance needs."
Profile photo of Mayra Segarra

Mayra Segarra

September 15, 2026

5  out of  5
rating by Mayra Segarra
"I was serviced by Angelica Marquez . I truly recommend her cz she is super diligent , fast in replying , listens to your concerns , answers questions in a promptly manner and explains the whole process in a clear way , making it a smooth transaction ."
We responded:
"Mayra, thanks for spreading the word about our team! It's great to hear that Angelica provided such diligent and clear service, making your experience smooth. We appreciate your trust in our agency for your insurance needs. "
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Gitt Cazz

September 15, 2026

5  out of  5
rating by Gitt Cazz
"Great service from everyone I’ve ever spoke with at this company and I’m not just saying that give them a call and see for your self!!"
We responded:
"Thank you for your feedback! We're glad to hear that you find value in our services beyond just car insurance. Your support means a lot to us."
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Nardo Sanmero

September 14, 2026

5  out of  5
rating by Nardo Sanmero
"​Switching insurance can usually be a headache, but Angelica made it completely stress-free! She walked me through everything and even hooked me up with better benefits than I had before. Outstanding customer service from start to finish—5/5 stars!"
We responded:
"Nardo, we’re grateful you took a moment to share your experience! Angelica will be thrilled to hear how her efforts made your switch to our insurance seamless and beneficial. We're grateful for your trust in our agency and are here whenever you need us."
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Staci Taflinger

September 12, 2026

5  out of  5
rating by Staci Taflinger
"She is a wonderful Agent. Such a sweet heart. She's good at what she does ❤️☺️"
We responded:
"Staci, knowing you value the dedication and expertise of our team truly means a lot to us! We’re grateful you took the time to recognize the care that goes into helping our customers. Thanks for your continued support—it means more than you know!"
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Makayla Decker

September 12, 2026

5  out of  5
rating by Makayla Decker
"Chelsey was a great help when I was getting a quote for car insurance. She took the time to walk me through the process, explain my options, and answer all of my questions. She made everything easy to understand and made me feel comfortable throughout the process. I really appreciated her patience, knowledge, and willingness to help me find the coverage that worked best for me."
We responded:
"Makayla, it means a lot to know Chelsey made the car insurance process feel comfortable and easy to understand! Having someone who takes the time to explain things clearly can make such a difference. Thanks for trusting our team with your coverage and taking the time to share your experience!"